This page explains our privacy policy and how we will use and protect any information about you that you give us when you visit this website. You should also read our terms and conditions.
The Data Protection Act
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We are obliged to safeguard your data, and maintain strict security standards to prevent any unauthorised access to it.
We do not pass on your details to any third party unless you give us permission to do so.
What information do we collect?
We collect two kinds of information from visitors to Planning Aid: feedback (through visitors emailing us) and site usage information, for example, from cookies and log files.
Feedback
If you send an email or letter to us, asking for information, we may need to contact a third party to find that information. If your question is technical, we may need to pass it to our technology suppliers.
We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message for six months for reference and audit purposes, after which it is deleted.
Site usage information
Cookies
A cookie is a small text file that a web site places on your computer to allow you to personalize or customize current and future visits to that site. Cookies can also be used to gather information about site visitors.
We use a cookie to store data about which parts of the site your browser downloaded and when it visited. We do this to find out how people move around the site so that we can improve our service to you.
These cookies do not contain any personal information about you, and they cannot be used to identify an individual user.
Log files
Log files also allow us to record visitors' use of the site. We use this information to improve our service to you.
Log files do not contain any personal information about you.
Access to your information and contacting Planning Aid
If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by email via the feedback page.
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.